Watch our introductory video to learn more about Note Designer

All our online sales are handled by Fastspring, a world leader in e-commerce and the retail partner for thousands of online companies internationally. Fastspring securely handles your credit card information and billing (using industry-standard encryption to protect the confidentiality of your personal information); we at Note Designer then set up your user account and ensure access to the program. Billing is automatically done either monthly or annually. The merchant of record is Fastspring’s office in the United States, and pricing is therefore in US dollars with conversions applied for other currencies that take into account the typical range of currency exchange fluctuation over time. If you need it, their W-9 information can be found here.

Note Designer is licensed on an individual user basis. Each license provides access for one clinician, with full use of all features and customization tools. In the case of a group subscription, licenses can be transferred from one user to another (e.g., if clinic personnel change over time). You can review our full License here. This document outlines the terms of use, privacy protections, and your rights as a subscriber.

If you’ve forgotten your password, resetting it is quick and easy. Simply go to the login page (accessible from the top right corner of our website) and click the “Forgot Password?” link. Enter the email address associated with your account, and we’ll immediately send you a secure link to reset your password.

If you don’t see the email within a few minutes, be sure to check your spam or junk folder. Still having trouble? Reach out to us anytime at info@notedesigner.com — we’re here to help.

Note Designer Inc. is a Canadian company, founded by mental health professionals. While we’re proudly based in Canada, the majority of our users are in the United States, and our platform is designed to fully support U.S.-based clinicians, including compliance with HIPAA and common U.S. documentation standards.

All online sales and subscription billing are securely processed by FastSpring, a trusted U.S.-based e-commerce platform that serves thousands of software companies worldwide. This ensures smooth, secure transactions for our customers across the U.S. and internationally.

So whether you’re practicing in New York, California, Texas, or anywhere else, Note Designer is fully equipped to support your documentation needs with reliable service, ethical AI, and personalized support — no borders in the way.

Yes — you can cancel your subscription at any time, directly from your account dashboard. Simply start by clicking the “Cancel Subscription” button, and following the instructions: your subscription will end at the close of your current billing cycle. You will not be charged again, and you can continue using Note Designer until your plan expires.